Thank you for choosing HyperLoom Trade Co., Limited! We are committed to providing you with high-quality women's handbags and an excellent shopping experience. Under EU consumer protection regulations, you have statutory rights to return or exchange products. Here are the details of our return policy:
1. Return Rights
Under the EU Consumer Rights Directive, you have the right to return products within 14 days from the date you received them without giving any reason. This means that you can return unused, undamaged products in their original packaging within 14 days without providing any reason.
2. Return Conditions
To be eligible for a return, the product must meet the following requirements:
The product is unused, undamaged and in its original packaging.
All labels and tags are intact.
The returned product must be accompanied by the original invoice or order confirmation.
3. Return Process
To return an item, please follow the steps below:
Contact Us: Before returning an item, please contact our customer service team via email at [email protected] to let us know your order number and reason for return.
Packing the item: Place the item in its original packaging and make sure all accessories are included.
Returning the item: Send the item to the following address:
Suite 1090 5 Brayford Square,London, United Kingdom, E1 0SG
Please note that return shipping costs are at your expense unless the item is defective or we have sent the wrong item.
Refund processing: We will process your refund within 14 days after receiving and inspecting the returned item. The refund will be returned to your payment account.
4. Exchange policy
If the item you received is defective or does not match your order, we will provide you with a free exchange service. Please follow the steps below:
Contact us: Contact our customer service team by email or phone with your order number and a description of the problem.
Returning the item: We will provide you with a return label and instructions.
Receiving a new item: We will send you a replacement item as soon as possible after receiving the returned item.
5. Refund scope
The refund amount will include the actual price paid for the item, excluding the initial delivery fee (unless the item is defective or we have sent the wrong item).
6. Contact Information
If you have any questions about our return and exchange policy, please contact us:
Email: [email protected]
Address: Suite 1090 5 Brayford Square, London, United Kingdom, E1 0SG